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Terms of Use

Terms of Use

Please review these Terms of Use carefully before using the Services. We may change these Terms of Use or modify any features of the Services at any time. The most current version of these Terms of Use can be viewed by clicking on the “Terms of Use” link posted at https://gennev.com/policies#termsandconditions. You accept these Terms of Use by using the Services, and you accept any changes to these Terms of Use by continuing to use the Services.

1. Use of the Site. gennev, Inc. (“gennev”, “we”, “us”, or “our”) provides access to healthcare and consultation services relating to menopause to patients through one or more secure connections. Gennev operates the website located at https://gennev.com/ and other related websites and mobile applications (collectively, the “Site”) with links to these terms and conditions of use (“Terms of Use”). These Terms of Use govern your use of the Site and the services and/or products available to you through the Site (collectively, the “Services”). By: (a) accessing and using the Site, (b) purchasing and/or using any Services provided by us there under, and/or (c) providing your personal information to us, you agree to be bound by these Terms of Use and all other terms and policies that appear on the Site, whether or not you register for an account with Gennev(“Account”) through the Site. Your compliance with these Terms of Use is a condition to your use of this Site. If you do not wish to be bound by any of these Terms of Use, you may not use the Site or the Services and, as such, must promptly exit this Site. PLEASE REVIEW THESE TERMS OF USE CAREFULLY.

2. Services. All Services are provided through Gennev and its contracted providers (“Treating Providers”). Gennev does not practice medicine, and does not interfere with the practice of medicine or any other licensed profession by Treating Providers, each of whom is responsible for his/her services and compliance with the requirements applicable to his/her profession and license. Any information or advice you receive from a Treating Provider comes from him/her alone, and not from gennev. Neither Gennev nor any third parties who promote the Services or provide you with a link to the Service shall be liable for any professional advice you obtain from a Treating Provider via the Services. Gennev does not endorse any specific physicians, tests, medications, products, procedures, or the like that may be recommended by a Treating Provider. You acknowledge that your reliance on any Treating Provider, or on information provided by any Treating Provider, is solely at your own risk and that you assume full responsibility for all risk associated herewith. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, YOU SHOULD DIAL “911” IMMEDIATELY.

3. Site Content. None of the Site content (other than information you receive from Treating Providers) should be considered medical advice or an endorsement, representation, or warranty that any particular medication or treatment is safe, appropriate, or effective for you. Although Gennev attempts to ensure the accuracy and integrity of the information on the Site, Gennev makes no representations, warranties, or guarantees as to the accuracy of the Site and its content, and as such it is possible that the Site could include typographical or other errors, or inaccuracies, and that unauthorized additions, deletions, and/or alterations could be made to the Site by third parties. In the event that any inaccuracy arises, please inform Gennevso that it can be corrected. Information on the Site may be changed or updated without specific notice to you. Additionally, Gennev shall have no responsibility or liability for information posted to the Site from any non-Gennev affiliated party.

Informed Consent.

  1. Among the benefits of Gennev’s Services are improved access to health care professionals and convenience. However, the Services you receive from Treating Providers are not intended to replace a primary care physician relationship. You may form an ongoing treatment relationship with some Treating Providers. However, your initial interactions with a Treating Provider will begin as a consultation and will not necessarily give rise to an ongoing treatment relationship with that Treating Provider. You should seek emergency help or follow-up care when recommended by a Treating Provider or when otherwise needed, and continue to consult with your primary care physician and other health care professionals as recommended.
  2. As with any health care services, there are potential risks associated with the use of the Services on the Site. These risks include, but may not be limited to:
    1. In rare cases, information transmitted may not be sufficient (e.g., poor resolution of images) to allow for appropriate health care decision making by the Treating Provider;
    2. Delays in evaluation or treatment could occur due to failures of the electronic equipment. If this happens, you may be contacted by phone or other means of communication;
    3. Although the electronic systems we use will incorporate network and software security protocols to protect the privacy and security of health information, in rare instances, security protocols could fail, causing a breach of privacy of personal health information
  3. By accepting these Terms of Use, you acknowledge that you understand and agree with the following:
    1. You understand that you may expect the anticipated benefits from the use of the Services in your care, but that no results can be guaranteed or assured;
    2. You understand that the laws that protect the privacy and security of health information apply to the Services, and you have received Gennev’s Notice of Privacy Practices, which describes these protections in more detail. Electronic communications are directed to your Treating Provider(s) and their supervisees through a secure, encrypted electronic health record;
    3. You understand that Gennev does not take nor bill insurance providers for any of the Services offered;
    4. Your Treating Provider may determine that the Services are not appropriate for some or all of your treatment needs, and accordingly may elect not to provide Services to you through the Site.

Editorial Policy

Reporting Procedures

At Gennev, we strive to bring you the best, most recent, most trustworthy health information there is. Your safety is always our first priority.

To achieve that, we insist that all content producers (writers, podcasters, etc.) follow strict procedures to ensure the accuracy of the information we share. Every story we provide is scrupulously researched, every claim substantiated by an expert authority. Each story is reviewed by at least two editors and a licensed medical professional before publication. Content is regularly reviewed and updated to keep our information current and accurate.

Editorial Independence and Affiliate Links

Gennev does, periodically, partner with a vendor on content. Any content that involves an exchange of money or goods, or where there is an affiliate agreement, is clearly marked as such. We will never endorse a product we have no personal knowledge of or believe to be unsafe.

Gennev Editorial Staff

Our Chief Medical Officer, Dr. Rebecca Dusnmoor-Su MSCE, NCMP, FACOG, is an OB/GYN and epidemiologist. As both MD and epidemiologist, she is uniquely qualified to review not only our content but the studies we reference in our research.

We also rely on the Gennev Telemedicine physicians and coaches for their professional expertise. Our physicians are MDs and usually menopause-certified by The North American Menopause Society. All our Menopause Coaches are Registered Dietitians.

Our editorial staff are all highly trained professional writers with experience writing in health care, finance, technology, small business, SEO, content marketing, and more. All are trained in health care research, including determining the quality and relevance of information.

Research misconduct: all articles are guaranteed free of fabrication, falsification, and plagiarism as outlined by the US Office of Research Integrity. Evidence of editorial misconduct will result in termination.

Return Policy

Shipping: Expected delivery time is 3-5 business days. All purchases of $30 or more receive free shipping. Applies to orders in the United States only. We want you to be happy! Gennev has a 30-day money-back guarantee on all products and services. If you are unsatisfied with any product, within 30 days of purchase please send any remaining portion of the product with receipt to Gennev Returns, 11335 NE 122nd Way, Suite 105, Kirkland WA 98034. For services, including telemedicine appointments and the Healthfix subscription, simply send an email to support@gennev.com

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