All Virtual Clinic services are available as an order set in athenahealth. Simply type in the first two words, “Virtual Clinic…” and you’ll see the available services.

Our Patient Care Team will contact the patient within one week by phone to set up an initial appointment. If the patient doesn’t respond by phone, we also send an SMS message. We will follow up two more times with the patient to get them scheduled.

If a patient does not respond to outreach or declines the referral, we will send a letter to you via athenafax documenting the referral outreach outcome.

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At the end of the patient’s completed visit, a summary of care will be sent automatically to the referring provider via athenafax.

How these notes get attached to the patient's chart depends on task-oriented actions that may be configured in your athena department. It is possible that these notes may remain in a "STAFF" bucket in your practice's clinical inbox for processing by Clinical Support Staff.

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Weight management referrals are best for patients interested in medications to address their weight concerns. This care pathway starts with a 50-minute intake appointment with a dietitian. We will also order labs. If medications are indicated, we will refer to one of our Virtual Clinic doctors to discuss appropriate medications.

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We will order the labs in the patient’s first visit with the dietitian. If the patient has had labs within the last 6-months, please send these over with the referral note and we will review during their initial appointment.

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We are able to prescribe  medications to address weight concerns that do not contain controlled substances, including GLP-1 agonists (Wegovy^TM and Zepbound^TM). We will work with your patients to find the best medication for their unique needs.

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